Dear customer,
First of all, we would like to sincerely thank you for choosing our water filter jug, your support means a lot to us. However, we also understand that shopping may sometimes encounter unexpected or unsatisfactory situations. If you find yourself needing to return an item, we want to make the process as easy and enjoyable as possible.
If you are not satisfied with the water filter jug you purchased or have any quality problems, please contact us to apply for return within 14 natural days after receiving the water filter jug to obtain a full refund of the purchase price.
We need to remind you that water filter jug needs to meet the following conditions:
1) Return requests need to be made within 14 natural days after receipt. If it exceeds 14 natural days, we will no longer accept your return request.
2) The returned water filter jug can be in a lightly used state, but please ensure that the original packaging and return label of the water filter jug are intact. The return label will be included with the original packaging of your water filter jug upon shipment.
3) The water filter jug has no obvious signs of use or human damage, and there is no dirt or other conditions.
About canceling orders
After the order is successfully paid, you can check the status of your order in your account orders details.
If you need to cancel an order, you can only modify the order within half an hour after placing the order and the order has not been processed. After half an hour, our order will enter the packaging process. Once packaging is completed, the order cannot be canceled.
After the order is canceled, the refund will be returned to your PayPal payment account within 1-2 business days, please wait patiently.
Return and exchange application method
In order to better help you handle returns and exchanges, you can submit an application in the following two ways:
1) Please contact customer service Alisa Sweet at [email protected] to apply for a return or exchange.
2) Find the order you need to return or exchange on the orders details page, submit your return or exchange application, and we will approve it for you as soon as possible.
Return order processing time
We will process your return order within 1-2 business days. Orders placed on weekends and holidays will be processed on the next business day.
Gourmetequipe.com’s return order processing time is Monday-Friday/9:00 AM-5:00 PM (CST).
Our return order cutoff time is 5:00 PM (CST), Monday-Friday, return orders placed after 5:00 p.m. Monday-Thursday will be prioritized at 9:00 a.m. the following day.
Return orders after 5:00 PM (CST) on Friday will be processed next Monday. (Orders will not be processed during holidays)
If the order has not been processed for more than 2 business days, please contact customer service Alisa Sweet at [email protected] and we will prioritize it for you.
Return process
If you decide to return the goods within 14 natural days after signing for it and have already made a return application, you can follow the following process:
1) There is a return label in our original packaging. Please fill in the relevant information on the label before returning the product.
2) Pack the water filter jug in its original packaging, including the return label, and mail the water filter jug to 2101 Hayes Rd, Houston, Texas, 77077.
3) After express delivery, send the logistics information and express tracking number to customer service Alisa Sweet via email [email protected] so that we can refund you as soon as possible after receiving it.
4) Once the returned water filter jug arrives at Gourmetequipe.com’s warehouse, the refund process will begin. Your refund amount will be fully returned to your PayPal payment account within 1-2 business days, please wait patiently.
Return shipping costs
1) If the water filter jug you receive has quality problems such as scratches, the shipping cost will be borne by Gourmetequipe.com.
2) If you need to return the water filter jug because you don’t like the style or other personal preferences, the shipping cost will be borne by the customer.
Exchange process
If you need to exchange the product within 14 natural days after signing for it, you can follow the following process after making the exchange application:
1) Pack the water filter jug in its original packaging and send the water filter jug to 2101 Hayes Rd, Houston, Texas, 77077.
2) After the express delivery, please send the logistics information and express tracking number to customer service Alisa Sweet via email [email protected] so that you can re-delivery as soon as possible after we receive it.
Exchange shipping cost
If the water filter jug you received needs to be exchanged due to quality problems such as scratches, please contact customer service Alisa Sweet by sending an email to [email protected] and we will reship it for you.
1) If the water filter jug is required to be replaced due to quality or transportation problems (for example, the water filter jug received is defective or damaged), the shipping cost will be borne by Gourmetequipe.com.
2) If the exchange is not due to quality problems or missing products of the water filter jug, the shipping cost will be borne by the customer.
Refund amount
1) Refund processing method for successful returns
After the return is successful, your refund amount will be fully returned to your PayPal account within 1-2 business days.
2) Refund processing method for canceled orders
After successfully canceling your order, your refund will be fully refunded to your PayPal account within 1-2 business days.
It may take some time for the refund to arrive, so please be patient.
About the cost of secondary listing
Please note that you do not need to pay for secondary listings.
I understand that every customer chooses for a reason. Thank you for your understanding and support of Gourmetequipe. Gourmetequipe will do its best to ensure that your shopping experience is pleasant.
If you have any questions or need help, please feel free to contact us and we will reply to you within 1 business day.
Customer Service: Alisa Sweet
Phone: +(1)(480) 847-3903
Email: [email protected]
Thank you again for choosing our water filter jug, we look forward to providing you with excellent service.