Dear customer,
Thank you for choosing our water filter jug, we are committed to providing you with fresh and pure drinking water. Gourmetequipe provides you with fast and reliable delivery services to ensure that you receive your desired water filter jug as soon as possible. The following is our shipping policy, please read it carefully to understand the relevant details.
Our water filter jugs are shipped from 2101 Hayes Rd, Houston, Texas, 77077.
The entire site uses UPS Express, and all orders have free shipping!
Order processing time
All orders for Gourmetequipe.com products will be processed within 1-2 business days. If there is a holiday, it will be postponed.
We will process your order within 1-2 business days after you place the order. Please note that orders placed on weekends and holidays will be processed on the next business day.
Gourmetequipe.com’s order processing time is Monday-Friday/9:00AM-5:00PM (CST).
Our order cutoff time is 5:00 PM (CST), Monday-Friday, orders placed after 5:00 p.m. Monday -Thursday will be prioritized for processing at 9:00 a.m. the following day.
Orders after 5:00 PM (CST) on Friday will be processed and shipped next Monday. (Orders will not be processed during holidays)
If your order has not been processed for more than 2 business days, please contact our customer service Alisa Sweet by sending an email to [email protected], and we will refund you or process the order with priority.
Shipping time
After the order is processed, we will arrange shipment for you as soon as possible.
We have partnered with reliable UPS Express to provide you with safe and fast delivery services.
The shipping time of UPS Express is 2-4 business days. In case of holidays, it will be postponed.
If the shipping time exceeds 4 business days, you can contact our customer service Alisa Sweet via email at [email protected] to request a refund or re-shipment.
Delivery time
Usually, the delivery time is calculated from the date of order processing, which is generally 3-6 business days. In case of holidays, it will be postponed.
If you have not received your water filter jug after more than 6 business days, you can contact our customer service Alisa Sweet directly at [email protected] to apply for a refund or let us reship it.
Free shipping delivery
We use UPS Express as our shipping method and offer free shipping on all orders sitewide.
That is to say, as long as you purchase any piece of water filter jug on our website and complete the payment, you can enjoy our free shipping service regardless of the quantity you purchase.
Also, we do not charge additional shipping tax.
About consumption tax
We do not charge consumption tax. If consumption tax is incurred, customers need to pay it themselves.
Package
I believe that a pleasing packaging is also part of shopping. Our packaging is designed to present a sophisticated and professional appearance to enhance your shopping experience.
We will pack your water filter jug in cartons while adding plastic foam paper inside to prevent scratches, bumps or crushing to minimize potential shipping damage.
The package contains the water filter jug you purchased and a return label (the return label will be required to be returned when returning the product, so it is recommended to keep it properly).
Packing size: 11*11*14 inch
Product weight: About 1.8 lbs
After the packaging process is complete, we inspect the packaging to make sure everything meets our standards.
About order information
Before payment, please carefully check whether your order information is correct and make sure to leave and fill in the correct: recipient, phone number, shipping address, and email address.
After you place an order, you will usually receive a confirmation email containing your order details.
Once an order is shipped, this information cannot be changed.
Sign for order
We recommend that you sign for receipt in person. If someone else signs for it, please make sure your package is not lost.
When signing for your order, please check the integrity of the packaging and the condition of the water filter jug. If there is any damage or discrepancy to the water filter jug, please reject the order and contact our customer service Alisa Sweet immediately at [email protected] and we will arrange an exchange or refund for you.
We recommend that you keep the original packaging of the water filter jug when signing for it in case you need to return or exchange it later.
Some Questions You Might Be Concerned About
1. Which countries can orders be shipped to?
We currently only sell in the United States and ship from 2101 Hayes Rd, Houston, Texas, 77077.
In order to ensure the quality of our services, we currently only sell in the United States. If there are any subsequent adjustments, we will announce them on the website without prior notice.
2. How to check my order information?
After the order is successfully paid, you can check the status of your order in your account orders details.
After shipment, if you want to check the order information, you can check the progress through the track order page. At the same time, we will send an email to your mailbox with the UPS Express order number.
3. What if my water filter jug arrives damaged?
We will inspect the water filter jug before shipping to make sure it is in good condition. If the product is damaged due to our negligence, we will be held responsible.
Please check the integrity of the water filter jug as soon as possible after receiving the package and make sure there is no damage. If you find any problems with the package when signing for it, please contact customer service Alisa Sweet immediately at [email protected] so that we can handle it in a timely manner.
4. What if my water filter jug is lost during transportation?
Although it’s rare, don’t worry if your water filter jug gets lost in transit. You can contact Alisa Sweet at [email protected] and provide your order number, and we will arrange for you to reship or refund
Gourmetequipe is committed to providing excellent service, if you have any questions or need help with your order status, please feel free to contact us and we will reply to you within 1 business day.
Customer Service: Alisa Sweet
Phone: +(1)(480) 847-3903
Email: [email protected]
Thank you again for choosing our water filter jug, we look forward to providing you with an excellent shopping experience!